> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Livechat Appearance

> Get the settings about the widget appearance.
Permission required: `view-livechat-manager`

### Changelog
| Version      | Description |
| ---------------- | ------------|
|6.4.0             | Added       |

## OpenAPI

````json GET /api/v1/livechat/appearance
{
  "openapi": "3.0.0",
  "info": {
    "version": "1.0.0",
    "title": "Omnichannel"
  },
  "servers": [
    {
      "url": "https://apiexplorer.support.rocket.chat"
    }
  ],
  "tags": [
    {
      "name": "Omnichannel Users"
    },
    {
      "name": "Omnichannel Agents"
    },
    {
      "name": "Omnichannel Monitors"
    },
    {
      "name": "Omnichannel Visitors"
    },
    {
      "name": "Omnichannel Contacts"
    },
    {
      "name": "Omnichannel Rooms"
    },
    {
      "name": "Omnichannel Departments"
    },
    {
      "name": "Omnichannel Custom Fields"
    },
    {
      "name": "Omnichannel Business Hours"
    },
    {
      "name": "Omnichannel Priorities"
    },
    {
      "name": "Omnichannel Tags"
    },
    {
      "name": "Omnichannel Units"
    },
    {
      "name": "SLA Policies"
    },
    {
      "name": "Canned Responses"
    },
    {
      "name": "Omnichannel Transcript"
    },
    {
      "name": "Omnichannel Statistics"
    },
    {
      "name": "Omnichannel Agent Stats"
    },
    {
      "name": "Omnichannel Dashboards"
    },
    {
      "name": "Reports"
    },
    {
      "name": "Omnichannel Inquiries"
    },
    {
      "name": "Omnichannel Webhooks"
    },
    {
      "name": "Livechat"
    },
    {
      "name": "Livechat Appearance"
    },
    {
      "name": "Livechat Triggers"
    },
    {
      "name": "Livechat Messages"
    },
    {
      "name": "Livechat Page Visited"
    }
  ],
  "paths": {
    "/api/v1/livechat/appearance": {
      "get": {
        "tags": [
          "Livechat Appearance"
        ],
        "summary": "Get Livechat Appearance",
        "description": "Get the settings about the widget appearance.\nPermission required: `view-livechat-manager`\n\n### Changelog\n| Version      | Description |\n| ---------------- | ------------|\n|6.4.0             | Added       |",
        "operationId": "get-api-v1-livechat-appearance",
        "parameters": [
          {
            "$ref": "#/components/parameters/AuthToken"
          },
          {
            "$ref": "#/components/parameters/UserId"
          }
        ],
        "responses": {
          "200": {
            "description": "OK",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "appearance": {
                      "type": "array",
                      "items": {
                        "type": "object",
                        "properties": {
                          "_id": {
                            "type": "string"
                          },
                          "type": {
                            "type": "string"
                          },
                          "group": {
                            "type": "string"
                          },
                          "public": {
                            "type": "boolean"
                          },
                          "i18nLabel": {
                            "type": "string"
                          },
                          "packageValue": {
                            "type": "boolean"
                          },
                          "valueSource": {
                            "type": "string"
                          },
                          "hidden": {
                            "type": "boolean"
                          },
                          "blocked": {
                            "type": "boolean"
                          },
                          "sorter": {
                            "type": "integer"
                          },
                          "i18nDescription": {
                            "type": "string"
                          },
                          "autocomplete": {
                            "type": "boolean"
                          },
                          "ts": {
                            "type": "string"
                          },
                          "_updatedAt": {
                            "type": "string"
                          },
                          "createdAt": {
                            "type": "string"
                          },
                          "value": {
                            "type": "boolean"
                          },
                          "secret": {
                            "type": "boolean"
                          },
                          "section": {
                            "type": "string"
                          },
                          "enterprise": {
                            "type": "boolean"
                          },
                          "requiredOnWizard": {
                            "type": "boolean"
                          },
                          "env": {
                            "type": "boolean"
                          },
                          "enableQuery": {
                            "type": "string"
                          },
                          "editor": {
                            "type": "string"
                          },
                          "packageEditor": {
                            "type": "string"
                          }
                        }
                      }
                    },
                    "success": {
                      "type": "boolean"
                    }
                  }
                },
                "examples": {
                  "Example 1": {
                    "value": {
                      "appearance": [
                        {
                          "_id": "Livechat_conversation_finished_message",
                          "type": "string",
                          "group": "Omnichannel",
                          "public": "true",
                          "i18nLabel": "Conversation_finished_message",
                          "packageValue": "",
                          "valueSource": "packageValue",
                          "hidden": "false",
                          "blocked": "false",
                          "sorter": "16",
                          "i18nDescription": "Livechat_conversation_finished_message_Description",
                          "autocomplete": "true",
                          "ts": "2021-12-03T16:21:59.851Z",
                          "_updatedAt": "2021-12-03T16:21:59.851Z",
                          "createdAt": "2021-12-03T16:21:59.851Z",
                          "value": "CLOSE!!!",
                          "secret": "false",
                          "section": "Livechat",
                          "enterprise": "false",
                          "requiredOnWizard": "false",
                          "env": "false",
                          "enableQuery": "{\"_id\":\"Livechat_enabled\",\"value\":true}"
                        },
                        {
                          "_id": "Livechat_conversation_finished_text",
                          "_updatedAt": "2023-02-06T17:25:35.94Z",
                          "autocomplete": "true",
                          "blocked": "false",
                          "createdAt": "2021-12-03T16:21:59.861Z",
                          "group": "Omnichannel",
                          "hidden": "false",
                          "i18nDescription": "Livechat_conversation_finished_text_Description",
                          "i18nLabel": "Conversation_finished_text",
                          "multiline": "true",
                          "packageValue": "",
                          "public": "true",
                          "secret": "false",
                          "sorter": "17",
                          "ts": "2021-12-03T16:21:59.861Z",
                          "type": "string",
                          "value": "BYE!!!",
                          "valueSource": "packageValue",
                          "section": "Livechat",
                          "enterprise": "false",
                          "requiredOnWizard": "false",
                          "env": "false",
                          "enableQuery": "{\"_id\":\"Livechat_enabled\",\"value\":true}"
                        },
                        {
                          "_id": "Livechat_display_offline_form",
                          "type": "boolean",
                          "group": "Omnichannel",
                          "public": "true",
                          "section": "Livechat",
                          "i18nLabel": "Display_offline_form",
                          "packageValue": "true",
                          "valueSource": "packageValue",
                          "hidden": "false",
                          "blocked": "false",
                          "sorter": "4",
                          "i18nDescription": "Livechat_display_offline_form_Description",
                          "ts": "2021-10-27T22:25:42.892Z",
                          "_updatedAt": "2021-10-27T22:25:42.892Z",
                          "createdAt": "2021-10-27T22:25:42.892Z",
                          "value": "true",
                          "autocomplete": "true",
                          "secret": "false",
                          "enterprise": "false",
                          "requiredOnWizard": "false",
                          "env": "false",
                          "enableQuery": "{\"_id\":\"Livechat_enabled\",\"value\":true}"
                        },
                        {
                          "_id": "Livechat_email_field_registration_form",
                          "type": "boolean",
                          "group": "Omnichannel",
                          "public": "true",
                          "i18nLabel": "Show_email_field",
                          "packageValue": "true",
                          "valueSource": "packageValue",
                          "hidden": "false",
                          "blocked": "false",
                          "sorter": "20",
                          "i18nDescription": "Livechat_email_field_registration_form_Description",
                          "autocomplete": "true",
                          "ts": "2021-12-03T16:21:59.926Z",
                          "_updatedAt": "2021-12-03T16:21:59.926Z",
                          "createdAt": "2021-12-03T16:21:59.926Z",
                          "value": "true",
                          "secret": "false",
                          "section": "Livechat",
                          "enterprise": "false",
                          "requiredOnWizard": "false",
                          "env": "false",
                          "enableQuery": "{\"_id\":\"Livechat_enabled\",\"value\":true}"
                        },
                        {
                          "_id": "Livechat_show_agent_info",
                          "_updatedAt": "2023-08-10T13:27:26.422Z",
                          "autocomplete": "true",
                          "blocked": "false",
                          "createdAt": "2021-12-03T16:21:59.833Z",
                          "group": "Omnichannel",
                          "hidden": "false",
                          "i18nDescription": "Livechat_show_agent_info_Description",
                          "i18nLabel": "Show_agent_info",
                          "packageValue": "true",
                          "public": "true",
                          "secret": "false",
                          "sorter": "14",
                          "ts": "2021-12-03T16:21:59.833Z",
                          "type": "boolean",
                          "value": "false",
                          "valueSource": "packageValue",
                          "section": "Livechat",
                          "enterprise": "false",
                          "requiredOnWizard": "false",
                          "env": "false",
                          "enableQuery": "{\"_id\":\"Livechat_enabled\",\"value\":true}"
                        },
                        {
                          "_id": "Livechat_title",
                          "type": "string",
                          "group": "Omnichannel",
                          "public": "true",
                          "packageValue": "Rocket.Chat",
                          "valueSource": "packageValue",
                          "hidden": "false",
                          "blocked": "false",
                          "sorter": "0",
                          "i18nLabel": "Livechat_title",
                          "i18nDescription": "Livechat_title_Description",
                          "ts": "2021-10-27T22:25:42.874Z",
                          "_updatedAt": "2023-09-01T17:17:39.628Z",
                          "createdAt": "2021-10-27T22:25:42.874Z",
                          "value": "Hello",
                          "autocomplete": "true",
                          "secret": "false",
                          "section": "Livechat",
                          "enterprise": "false",
                          "requiredOnWizard": "false",
                          "env": "false",
                          "enableQuery": "{\"_id\":\"Livechat_enabled\",\"value\":true}"
                        },
                        {
                          "_id": "Livechat_title_color",
                          "type": "color",
                          "group": "Omnichannel",
                          "public": "true",
                          "packageValue": "#C1272D",
                          "valueSource": "packageValue",
                          "hidden": "false",
                          "blocked": "false",
                          "sorter": "1",
                          "i18nLabel": "Livechat_title_color",
                          "i18nDescription": "Livechat_title_color_Description",
                          "ts": "2021-10-27T22:25:42.882Z",
                          "_updatedAt": "2023-03-30T12:19:01.124Z",
                          "createdAt": "2021-10-27T22:25:42.882Z",
                          "value": "#b427be",
                          "autocomplete": "true",
                          "editor": "color",
                          "secret": "false",
                          "section": "Livechat",
                          "enterprise": "false",
                          "requiredOnWizard": "false",
                          "env": "false",
                          "packageEditor": "color",
                          "enableQuery": "{\"_id\":\"Livechat_enabled\",\"value\":true}"
                        }
                      ],
                      "success": "true"
                    }
                  }
                }
              }
            }
          },
          "401": {
            "$ref": "#/components/responses/authorizationError"
          },
          "403": {
            "$ref": "#/components/responses/permissionError"
          }
        }
      }
    }
  },
  "components": {
    "parameters": {
      "AuthToken": {
        "name": "X-Auth-Token",
        "in": "header",
        "description": "The `authToken` of the authenticated user.",
        "required": "true",
        "schema": {
          "type": "string"
        },
        "example": "RScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f"
      },
      "UserId": {
        "name": "X-User-Id",
        "in": "header",
        "description": "The `userId` of the authenticated user.",
        "required": "true",
        "schema": {
          "type": "string"
        },
        "example": "rbAXPnMktTFbNpwtJ"
      }
    },
    "responses": {
      "authorizationError": {
        "description": "Unauthorized",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "status": {
                  "type": "string"
                },
                "message": {
                  "type": "string"
                }
              }
            },
            "examples": {
              "Authorization Error": {
                "value": {
                  "status": "error",
                  "message": "You must be logged in to do this."
                }
              }
            }
          }
        }
      },
      "permissionError": {
        "description": "Forbidden",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "success": {
                  "type": "boolean"
                },
                "error": {
                  "type": "string"
                }
              }
            },
            "examples": {
              "Permission Error": {
                "value": {
                  "success": "false",
                  "error": "User does not have the permissions required for this action [error-unauthorized]"
                }
              },
              "Unauthorized": {
                "value": {
                  "success": "false",
                  "error": "unauthorized"
                }
              }
            }
          }
        }
      }
    }
  }
}
````

