Get Conversations by Departments

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Get
/api/v1/livechat/analytics/dashboards/conversations-by-department
Premium tag

View the metrics of omnichannel conversations in your workspace during a selected time range based on their departments.

Permission required: view-livechat-reports

Changelog

Version Description
6.4.0 Added
Header parameters
X-Auth-Token
stringRequired

The authToken of the authenticated user.

ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired

The userId of the authenticated user.

ExamplerbAXPnMktTFbNpwtJ
Query parameters
start
stringRequired

The start date.

Example2020-09-10T23:59:22.345Z
end
stringRequired

The end date.

Example2020-09-09T00:11:22.345Z
sort
(object)

List of fields to order by, and in which direction. JSON object, with properties listed in desired order, with values of 1 for ascending, or -1 for descending. For example, sort = {"value": -1, "_id": 1}. Refer to the official documentation to learn more.

Responses
200

OK

Success Example
{
  "total": 18,
  "data": [
    {
      "label": "TestQueue",
      "value": 1
    },
    {
      "label": "TestBH",
      "value": 1
    },
    {
      "label": "Missing",
      "value": 16
    }
  ],
  "unspecified": 43,
  "success": true
}
Expand All
object
total
integer
data
Array of object
object
label
string
value
integer
unspecified
integer
success
boolean
400

Bad Request

Example 1
{
  "success": false,
  "error": "must have required property 'start' [invalid-params]",
  "errorType": "invalid-params"
}
Example 2
{
  "success": false,
  "error": "The \"start\" query parameter must be a valid date."
}
Example 3
{
  "success": false,
  "error": "must have required property 'end' [invalid-params]",
  "errorType": "invalid-params"
}
Example 4
{
  "success": false,
  "error": "The \"end\" query parameter must be a valid date."
}
object
success
boolean
error
string
errorType
string
401

Unauthorized

Authorization Error
{
  "status": "error",
  "message": "You must be logged in to do this."
}
object
status
string
message
string
403

Forbidden

Permission Error
{
  "success": false,
  "error": "User does not have the permissions required for this action [error-unauthorized]"
}
Unauthorized
{
  "success": false,
  "error": "unauthorized"
}
object
success
boolean
error
string
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