> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Analytics Chart Data

> View the Omnichannel analytics chart data by chart name within a specific duration. On the workspace UI, you can access this feature by going to `Manage` > `Omnichannel` > `Analytics`.

Permission required: `view-livechat-manager`

### Changelog
| Version      | Description |
| ---------------- | ------------|
|7.11.0            | Added       |

## OpenAPI

````json GET /api/v1/livechat/livechat/analytics/dashboards/charts-data
{
  "openapi": "3.0.0",
  "info": {
    "version": "1.0.0",
    "title": "Omnichannel"
  },
  "servers": [
    {
      "url": "https://apiexplorer.support.rocket.chat"
    }
  ],
  "tags": [
    {
      "name": "Omnichannel Users"
    },
    {
      "name": "Omnichannel Agents"
    },
    {
      "name": "Omnichannel Monitors"
    },
    {
      "name": "Omnichannel Visitors"
    },
    {
      "name": "Omnichannel Contacts"
    },
    {
      "name": "Omnichannel Rooms"
    },
    {
      "name": "Omnichannel Departments"
    },
    {
      "name": "Omnichannel Custom Fields"
    },
    {
      "name": "Omnichannel Business Hours"
    },
    {
      "name": "Omnichannel Priorities"
    },
    {
      "name": "Omnichannel Tags"
    },
    {
      "name": "Omnichannel Units"
    },
    {
      "name": "SLA Policies"
    },
    {
      "name": "Canned Responses"
    },
    {
      "name": "Omnichannel Transcript"
    },
    {
      "name": "Omnichannel Statistics"
    },
    {
      "name": "Omnichannel Agent Stats"
    },
    {
      "name": "Omnichannel Dashboards"
    },
    {
      "name": "Reports"
    },
    {
      "name": "Omnichannel Inquiries"
    },
    {
      "name": "Omnichannel Webhooks"
    },
    {
      "name": "Livechat"
    },
    {
      "name": "Livechat Appearance"
    },
    {
      "name": "Livechat Triggers"
    },
    {
      "name": "Livechat Messages"
    },
    {
      "name": "Livechat Page Visited"
    }
  ],
  "paths": {
    "/api/v1/livechat/livechat/analytics/dashboards/charts-data": {
      "get": {
        "summary": "Get Analytics Chart Data",
        "tags": [
          "Omnichannel Dashboards"
        ],
        "responses": {
          "200": {
            "description": "OK\r\nIn the response, the `dataLabels` array is a list of dates within the specified date range. The `dataPoints` array refers to the chart analytics for the corresponding dates and the chart label.",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "chartLabel": {
                      "type": "string"
                    },
                    "dataLabels": {
                      "type": "array",
                      "items": {
                        "type": "string"
                      }
                    },
                    "dataPoints": {
                      "type": "array",
                      "items": {
                        "type": "integer"
                      }
                    },
                    "success": {
                      "type": "boolean"
                    }
                  }
                },
                "examples": {
                  "Example 1": {
                    "value": {
                      "chartLabel": "Total_conversations",
                      "dataLabels": [
                        "10/1",
                        "10/2",
                        "10/3",
                        "10/4",
                        "10/5",
                        "10/6"
                      ],
                      "dataPoints": [
                        0,
                        0,
                        0,
                        0,
                        0,
                        0
                      ],
                      "success": true
                    }
                  }
                }
              }
            }
          },
          "401": {
            "$ref": "#/components/responses/authorizationError"
          },
          "403": {
            "description": "Forbidden",
            "headers": {},
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "success": {
                      "type": "boolean"
                    },
                    "error": {
                      "type": "string"
                    }
                  }
                },
                "examples": {
                  "Example 1": {
                    "value": {
                      "success": false,
                      "error": "User does not have the permissions required for this action [error-unauthorized]"
                    }
                  }
                }
              }
            }
          }
        },
        "operationId": "get-api-v1-livechat-livechat-analytics-dashboards-charts-data",
        "description": "View the Omnichannel analytics chart data by chart name within a specific duration. On the workspace UI, you can access this feature by going to `Manage` > `Omnichannel` > `Analytics`.\n\nPermission required: `view-livechat-manager`\n\n### Changelog\n| Version      | Description |\n| ---------------- | ------------|\n|7.11.0            | Added       |",
        "parameters": [
          {
            "$ref": "#/components/parameters/AuthToken"
          },
          {
            "$ref": "#/components/parameters/UserId"
          },
          {
            "schema": {
              "type": "string",
              "example": "2025-01-01"
            },
            "in": "query",
            "name": "start",
            "description": "Enter the start date from which you want to view the data. Format: YYYY-MM-DD",
            "required": true
          },
          {
            "schema": {
              "type": "string",
              "example": "2025-10-01"
            },
            "in": "query",
            "name": "end",
            "description": "Enter the end date till which you want to view the data. Format: YYYY-MM-DD",
            "required": true
          },
          {
            "schema": {
              "type": "string",
              "example": "Total_conversations"
            },
            "in": "query",
            "name": "chartName",
            "description": "Enter the chart name for which you want to view the analytics. The options are: \n* `Total_conversations`\n* `Avg_chat_duration`\n* `Total_messages`\n* `Avg_first_response_time`\n* `Avg_reaction_time`\n* `Best_first_response_time`\n* `Avg_response_time`",
            "required": true
          },
          {
            "schema": {
              "type": "string",
              "example": "64181a0728384134ed600dcc"
            },
            "in": "query",
            "name": "departmentId",
            "description": "Enter the department ID for which you want to view the analytics."
          }
        ]
      }
    }
  },
  "components": {
    "responses": {
      "authorizationError": {
        "description": "Unauthorized",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "status": {
                  "type": "string"
                },
                "message": {
                  "type": "string"
                }
              }
            },
            "examples": {
              "Authorization Error": {
                "value": {
                  "status": "error",
                  "message": "You must be logged in to do this."
                }
              }
            }
          }
        }
      }
    },
    "parameters": {
      "AuthToken": {
        "name": "X-Auth-Token",
        "in": "header",
        "description": "The `authToken` of the authenticated user.",
        "required": true,
        "schema": {
          "type": "string"
        },
        "example": "RScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f"
      },
      "UserId": {
        "name": "X-User-Id",
        "in": "header",
        "description": "The `userId` of the authenticated user.",
        "required": true,
        "schema": {
          "type": "string"
        },
        "example": "rbAXPnMktTFbNpwtJ"
      }
    }
  }
}
````