> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.
# Get Agent Average Service Time
>
Gives the average service time (in seconds) for each agent.
Permission required: `view-livechat-manager`
## OpenAPI
````json GET /api/v1/livechat/analytics/agents/average-service-time
{
"openapi": "3.0.0",
"info": {
"version": "1.0.0",
"title": "Omnichannel"
},
"servers": [
{
"url": "https://apiexplorer.support.rocket.chat"
}
],
"tags": [
{
"name": "Omnichannel Users"
},
{
"name": "Omnichannel Agents"
},
{
"name": "Omnichannel Monitors"
},
{
"name": "Omnichannel Visitors"
},
{
"name": "Omnichannel Contacts"
},
{
"name": "Omnichannel Rooms"
},
{
"name": "Omnichannel Departments"
},
{
"name": "Omnichannel Custom Fields"
},
{
"name": "Omnichannel Business Hours"
},
{
"name": "Omnichannel Priorities"
},
{
"name": "Omnichannel Tags"
},
{
"name": "Omnichannel Units"
},
{
"name": "SLA Policies"
},
{
"name": "Canned Responses"
},
{
"name": "Omnichannel Transcript"
},
{
"name": "Omnichannel Statistics"
},
{
"name": "Omnichannel Agent Stats"
},
{
"name": "Omnichannel Dashboards"
},
{
"name": "Reports"
},
{
"name": "Omnichannel Inquiries"
},
{
"name": "Omnichannel Webhooks"
},
{
"name": "Livechat"
},
{
"name": "Livechat Appearance"
},
{
"name": "Livechat Triggers"
},
{
"name": "Livechat Messages"
},
{
"name": "Livechat Page Visited"
}
],
"paths": {
"/api/v1/livechat/analytics/agents/average-service-time": {
"get": {
"tags": [
"Omnichannel Agent Stats"
],
"summary": "Get Agent Average Service Time",
"description": "\n\nGives the average service time (in seconds) for each agent.\nPermission required: `view-livechat-manager`",
"operationId": "get-api-v1-livechat-analytics-agents-average-service-time",
"parameters": [
{
"$ref": "#/components/parameters/AuthToken"
},
{
"$ref": "#/components/parameters/UserId"
},
{
"$ref": "#/components/parameters/start"
},
{
"$ref": "#/components/parameters/end"
},
{
"$ref": "#/components/parameters/count"
},
{
"$ref": "#/components/parameters/offset"
}
],
"responses": {
"200": {
"description": "OK",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"_id": {
"type": "string"
},
"username": {
"type": "string"
},
"averageServiceTimeInSeconds": {
"type": "integer"
}
}
}
},
"count": {
"type": "integer"
},
"offset": {
"type": "integer"
},
"total": {
"type": "integer"
},
"success": {
"type": "boolean"
}
}
},
"examples": {
"Success Example": {
"value": {
"agents": [
{
"_id": "rbAXPnMktTFbNpwtJ",
"username": "kim.jane",
"averageServiceTimeInSeconds": "1106183"
},
{
"_id": "CkCPNcvsvCDfmWLqC",
"username": "byu.baek",
"averageServiceTimeInSeconds": "2059"
},
{
"_id": "CkCPNcvsvCDfmWLqC",
"username": "doe.john",
"averageServiceTimeInSeconds": "83303"
}
],
"count": "3",
"offset": "0",
"total": "3",
"success": "true"
}
}
}
}
}
},
"400": {
"$ref": "#/components/responses/startendError"
},
"401": {
"$ref": "#/components/responses/authorizationError"
},
"403": {
"$ref": "#/components/responses/permissionError"
}
}
}
}
},
"components": {
"parameters": {
"AuthToken": {
"name": "X-Auth-Token",
"in": "header",
"description": "The `authToken` of the authenticated user.",
"required": "true",
"schema": {
"type": "string"
},
"example": "RScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f"
},
"UserId": {
"name": "X-User-Id",
"in": "header",
"description": "The `userId` of the authenticated user.",
"required": "true",
"schema": {
"type": "string"
},
"example": "rbAXPnMktTFbNpwtJ"
},
"start": {
"name": "start",
"in": "query",
"description": "The start date.",
"required": "true",
"schema": {
"type": "string"
},
"example": "2020-09-10T23:59:22.345Z"
},
"end": {
"name": "end",
"in": "query",
"description": "The end date.",
"required": "true",
"schema": {
"type": "string"
},
"example": "2020-09-09T00:11:22.345Z"
},
"count": {
"name": "count",
"in": "query",
"required": "false",
"schema": {
"type": "integer"
},
"example": "25",
"description": "The number of items to return. Refer to the [official documentation](https://developer.rocket.chat/apidocs/query-parameters#pagination) to learn more."
},
"offset": {
"name": "offset",
"in": "query",
"required": "false",
"schema": {
"type": "integer"
},
"example": "50",
"description": "Number of items to \"skip\" in the query, i.e. requests return count items, skipping the first offset items. Refer to the [official documentation](https://developer.rocket.chat/apidocs/query-parameters#pagination) to learn more."
}
},
"responses": {
"startendError": {
"description": "Bad Request",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
},
"error": {
"type": "string"
},
"errorType": {
"type": "string"
}
}
},
"examples": {
"Example 1": {
"value": {
"success": "false",
"error": "must have required property 'start' [invalid-params]",
"errorType": "invalid-params"
}
},
"Example 2": {
"value": {
"success": "false",
"error": "The \"start\" query parameter must be a valid date."
}
},
"Example 3": {
"value": {
"success": "false",
"error": "must have required property 'end' [invalid-params]",
"errorType": "invalid-params"
}
},
"Example 4": {
"value": {
"success": "false",
"error": "The \"end\" query parameter must be a valid date."
}
}
}
}
}
},
"authorizationError": {
"description": "Unauthorized",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"status": {
"type": "string"
},
"message": {
"type": "string"
}
}
},
"examples": {
"Authorization Error": {
"value": {
"status": "error",
"message": "You must be logged in to do this."
}
}
}
}
}
},
"permissionError": {
"description": "Forbidden",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
},
"error": {
"type": "string"
}
}
},
"examples": {
"Permission Error": {
"value": {
"success": "false",
"error": "User does not have the permissions required for this action [error-unauthorized]"
}
},
"Unauthorized": {
"value": {
"success": "false",
"error": "unauthorized"
}
}
}
}
}
}
}
}
}
````
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